Family Info


The Villa is closed to all visitors as a prevention to the Covid-19

June 24th, 2020

Dear families and dear friends,


The Villa Providence management team is proud to announce that we are now ready to welcome internal visits to the home as of Monday, June 29, 2020.


We know you are looking forward to these visits and we want to thank you for your patience. Organizing this kind of visit requires great logistics, because we have strict instructions to follow from the Department of Public Health. Our primary goal is to keep residents safe. For this, as you already know, there are many measures that have been put in place. Compliance with regulations is essential to avoid contamination of residents.


The visits will be 45 minutes in length and will take place Monday to Friday (except holidays), from 1:30 p.m. to 2:15 p.m. and if necessary, a second visitation session will be from 2:45 p.m. to 3:30 p.m. We must have a period of at least 30 minutes between groups of visitors to ensure disinfection of the meeting areas.  Visits will be scheduled for one unit daily in order to reduce the risk of contamination between units.


Only one family member will be allowed during visits and you will not be able to alternate between other family members during phase 1 of the visits. Each day, according to guidelines issued by Public Health, only ten percent (10%) of residents in the home will be entitled to their visit. This will allow each resident to have a visit every 10 days. According to Public Health guidelines, we will have to stop visits if a resident is to be tested for Covid-19 or if a resident has tested positive for Covid-19.


Phase 2 of the visits will probably be in July 2020 and for this, two (2) family members can come to visit at the same time and it does not have to be always the same people; so the whole family can enjoy it. We will give you the details in due course.


To make an appointment, contact the recreation department at 532-4484 ext. 309.



During your home visits, you must always respect the following:


Please follow Nursing Home staff directives:


• Wash your hands with alcohol gel as soon as you enter the home.


• We will provide you with a surgical mask to wear throughout the visit.


• You will have to answer a symptom screening questionnaire.


• You will need to have your temperature taken.


• You will need to keep a physical distance of 2 meters from your family member and other residents or families.


• Respect the place assigned to you for visiting your family member, no traffic in the home will be permitted


• Respect the time of your appointment and the visiting time that will be granted to you.  Please arrive 15 minutes in advance for the screening.


• Do not visit if you have symptoms of Covid-19.

Do not visit if you have traveled outside the province of NB.


• Do not visit if you have been in contact with a person who tested positive for Covid-19.


• Do not visit if you have been tested in the past 14 days


• Visit by appointment only (because we must respect the physical distance for visitors too).


• No food or object may be brought directly to residents.


• Washrooms will be closed to visitors unless there is an emergency


We always encourage you to come and see your loved one through their bedroom window, but you must communicate by phone only. No communication should be made through the open window in order to limit the risks.



You can also communicate via Facetime or messenger. Please contact the recreation department at 532-4484 ext. 309 if you need help using these means of communication.



We are currently in an unprecedented predicament and we would like to thank you in advance for your cooperation. We work together to protect your loved ones who are the most vulnerable.



Thank you


Villa Providence team


It is important to note that we struggled at times whether to move dad to live closer to us, the deciding factor was always that dad was “home”, he was surrounded by his culture and familiar voices. It wasn’t until last week that we knew just how much this was to be true, it was far more than just culture and familiar voices, it was the gentle caress, caring words, soft kisses and warm embraces that he was able to experience in every moment.

Joël & Nadine

The Villa Providence Fondation

The Foundation Providence Inc. is a charitable foundation dedicated to raising funds to help seniors, people with physical or mental disabilities and all other institutions whose mission is to serve the most disadvantaged in society.

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