About us

The Villa is closed to all visitors as a prevention to the Covid-19

July 16th, 2020

Dear families and dear friends,

The Villa Providence management team is happy to announce that we are now ready to welcome 2 visitors per family (phase 2) for internal visits to the nursing home as of Monday, July 20, 2020.

Our primary goal is to keep residents safe. For this, as you already know, there are many measures that have been put in place under the directives of Public Health. Compliance with regulations is essential to avoid contamination of residents. If you do not follow the instructions, we may have to ask you to leave and cancel your visits.

The visits will be 45 minutes in length and will take place Monday to Friday (except holidays), from 1:30 p.m. to 2:15 p.m. and if necessary, a second visitation session will be from 2:45 p.m. to 3:30 p.m. We must have a period of at least 30 minutes between groups of visitors to ensure disinfection of the meeting areas.  Visits will be scheduled for one unit daily in order to reduce the risk of contamination between units.

Two family members can come at the same time and can alternate with other family members for the next visit. Please note that according to Public Health guidelines, we will have to stop visits if a resident is to be tested for Covid-19 or if a resident has tested positive for Covid-19.

To make an appointment, contact the recreation department at 532-4484 ext. 309.

During your home visits, you must always respect the following:

Please follow Nursing Home staff directives:

• Wash your hands with alcohol gel as soon as you enter the home.

• We will provide you with a surgical mask to wear throughout the visit.

• You will have to answer a symptom screening questionnaire.

• You will need to have your temperature taken.

• You will need to keep a physical distance of 2 meters from your family member and other residents or families.

• Respect the place assigned to you for visiting your family member, no traffic in the home will be permitted

• Respect the time of your appointment and the visiting time that will be granted to you.  Please arrive 15 minutes in advance for the screening.

• Do not visit if you have symptoms of Covid-19.

• Do not visit if you have traveled outside the Atlantic provinces

• Do not visit if you are arriving from another province (other than Atlantic bubble) and if you have not self-isolated for 14 days

• Do not visit if you have been in contact with a person who tested positive for Covid-19.

• Do not visit if you have been tested in the past 14 days

• Visit by appointment only (because we must respect the physical distance for visitors too).

• No food or object may be brought directly to residents.

• Washrooms will be closed to visitors unless there is an emergency

We always encourage you to come and see your loved one through their bedroom window, but you must communicate by phone or by the window opening from the top only.  No communication should be made through the open window from the bottom in order to limit the risks.

You can also communicate via Facetime or messenger. Please contact the recreation department at 532-4484 ext. 309 if you need help using these means of communication.

We are currently in an unprecedented predicament and we would like to thank you in advance for your cooperation. We work together to protect your loved ones who are the most vulnerable.

Thank you

Villa Providence team